Repairs & Servicing
We like to minimise your downtime. That's why we aim for same-day turnaround, which means bringing your fork, shock or dropper post in at 10am in the morning, and getting it back by 6pm the same day.
For mailed in components, we typically need 24-48 hours between receiving them and having them back in the courier's hands en route to you. Click the button below to make a service appointment!
Got technical or service queries? Email service (at) vorsprungsuspension.com
What Brands Does Vorsprung Service?
We service products from:
- Cane Creek
- Öhlins ** Please call or email us first before booking Öhlins products to confirm availability of service parts **
We currently do not service:
- Specialized-branded suspension
- Some frame manufacturers' proprietary units (eg Cannondale/Fox DYAD, Specialized/Fox Brain, Trek/Fox DRCV)
If you're unsure about whether we service a product you have, call or email us prior to sending it.
How Long Does It Take?
Most things are in and out same day - we do require your fork, shock and/or seatpost for the whole day however. We open at 10am, close at 6pm, so if you drop your suspension service items in first thing in the morning on the day of your booking, we will have them ready to go by closing time.
Please book ahead using the button below to ensure that Vorsprung can service your suspension quickly rather than having to wait for us to clear our existing backlog - during the busy times we can be booked out for over a week in advance.
Service & Repair Charges
Hit the button below to see standard service pricing for your forks, shocks and dropper posts. If you're not sure which item applies to you, or if your part isn't listed, shoot us an email or call us for a quote.